At Waskiewicz Matthew, we want you to love your purchase! If you're not completely satisfied, review our return and refund guidelines below (applicable to U.S. and Canadian orders).
- You may initiate a return within 30 days of delivery (confirmed by your shipping tracking number).
- Items must be:
- Unworn, unwashed, and in original sellable condition.
- All original tags, labels, and packaging intact.
- Free from stains, odors, damage, or signs of use (including makeup, deodorant, or pet hair).
The following items are final sale and non-returnable (clearly marked on product pages):
- Items labeled “Final Sale” (e.g., clearance, limited-edition styles).
- Custom or personalized products.
We do not offer direct exchanges (e.g., size/color swaps). To receive a different item:
- Place a new order for the desired product.
- Initiate a return for your original item (per the steps below) to receive a refund.
If you receive a defective, damaged, or incorrect item (e.g., wrong size/color/style):
- Contact our support team within 7 days of delivery with your order number, photos of the item (showing the defect/error and original packaging), and a description of the issue.
- We will cover the return shipping costs for defective or faulty products and will issue a refund to you based on the actual situation..
- Request Approval First: Email [email protected] with:
- Your full order number.
- Reason for return (e.g., “wrong size,” “did not fit as expected”).
- Clear photos of the item (and packaging, if applicable).
- Review & Confirmation: Our team will review your request within 2–3 business days and email you a return number and detailed return instructions (including the return address).
- Ship Your Item: Package the item securely, include the return number on the outside of the package, and ship it back using a trackable carrier (we recommend USPS for U.S. orders, USPS International for Canadian orders).
- You are responsible for return shipping costs (unless the return is due to our error).
- Do not ship items without prior approval—unauthorized returns will not be processed.
- Once we receive and inspect your returned item (allow 5–7 business days for processing), we will email you a refund confirmation.
- Approved refunds are credited to your original payment method within 5–10 business days.
- Note: Your bank/card issuer may take an additional 3–5 business days to post the refund (this is beyond our control).
- Import duties, taxes, and customs fees (charged by CBSA or the shipping carrier) are non-refundable under any circumstances.
- We will refund only the product price (and original shipping fees, if required by law) for returned Canadian orders—duties/taxes are excluded from refunds.
If you haven't received your refund within the stated timeframe:
- Check your bank/card statement (refunds may appear as a “credit” rather than a separate transaction).
- Contact your bank/card issuer to confirm processing times.
- If the refund is still missing, email [email protected] with your order number and refund reference (if available)—we will investigate promptly.
