We accept the following secure payment options for website orders:
- Major credit/debit cards: Visa, Mastercard, American Express
All payments are processed through trusted third-party payment processors to ensure financial security. We never store full credit card numbers on our servers—your sensitive payment details are encrypted and protected by industry-standard security protocols.
- U.S. Orders: All products are priced and charged in U.S. Dollars (USD).
- Canadian Orders: All products are priced and charged in Canadian Dollars (CAD).
The currency selector on our website is for preview purposes only. The final charge will always reflect the currency of your shipping destination (USD for U.S. addresses, CAD for Canadian addresses), regardless of the display currency.
If a card is issued in a different country or currency, the card issuer may apply its own exchange rate and/or foreign transaction fee. These fees are set solely by the bank or card issuer and are not charged by us.
- When you submit an order, your bank may place a temporary authorization hold on your card for the full order amount. This hold verifies fund availability and is not a final charge.
- The actual charge will be processed and captured only after your order is confirmed and prepared for shipment (typically within 1–3 business days of payment confirmation).
If your payment is declined or flagged for security review:
- We may contact you to verify details (e.g., billing address, card expiration date) to resolve the issue.
- If we cannot complete verification within 48 hours, we reserve the right to cancel your order to protect against fraud.
- Approved refunds are credited to your original payment method .
- Refunds typically process within 5–10 business days of us receiving and inspecting returned items.
- Your bank or credit card issuer may take an additional 3–5 business days to post the refund to your account (this is beyond our control).
If you believe there is an error in your charge, contact our support team at [email protected] within 30 days of the transaction date. Include your order number, payment details, and a description of the dispute—we will investigate and resolve the issue promptly. - U.S. Orders: Sales tax is applied based on your shipping address (compliant with state and local tax laws). Tax amounts are calculated at checkout.
- Canadian Orders: Goods and Services Tax (GST), Harmonized Sales Tax (HST), Provincial Sales Tax (PST), or Quebec Sales Tax (QST) will be applied automatically at checkout based on your shipping address, in full compliance with applicable Canadian tax laws and regulations.
For payment-related questions (e.g., declined transactions, refund status), email [email protected].
